financial institution became directed to pay rs 2 lakh repayment with 8% hobby & rs 10,000 litigation fees to the legal professional for calling over 58 instances in 4 months to clean dues, although he paid it before due date.
bengaluru: a patron commission directed popular chartered bank to pay rs 2 lakh repayment with 8 in line with cent interest in step with annum and rs 10,000 litigation fees to a 75-yr-vintage lawyer, working towards at madras high courtroom for calling over fifty eight instances in more than 4 months thru its series retailers through cellphone and sending messages to clean dues, though he paid earlier than the due date.
the bangalore urban 2d additional district client disputes redressal fee passed the order to the financial institution, rajaji salai, madras, to pay reimbursement and litigation charges to loganathan jayakumar, residing at koramangala, as it has now not challenged the grievance by using final absent even though be aware became served.
loganathan, a credit card holder of the financial institution, who has been the usage of it for almost 25 years, went in individual to the bank and paid complete dues of rs 31,271 in january 2022 by using cheque after he acquired a declaration in respect to a certain transaction.
but, a few days later the financial institution started out sending messages and making smartphone calls continuously asking him to pay the due cash, declaring that he would be dealing with legal moves if he did not remit the quantity. because the financial institution stored on threatening him extra than 26 times from february eight to 19, 2022, he became compelled to approach the commission for mental suffering and harassment.
partly allowing the grievance filed by loganathan, the customer fee said that the files virtually disclosed that the bank has knowledgeable loganathan that they regret the inconvenience prompted to him (complainant), however it has now not taken action until june 7, 2022, despite the fact that loganathan turned into filing proceedings from february 2022.
“the bank could have given course to the involved branch or segment to prevent calling the complainant in view of the charge made by him. rather than this, they have made the lifestyles of the complainant depressing. subsequently the financial institution has committed a deficiency in carrier on their component. they have induced intellectual soreness, torture and harassment to the complainant who’s a senior citizen,” the commission stated, directing them to pay the reimbursement.